For case reviews: No show for a case review or Less than 24 hour cancellation for a case review: $150 For follow up: No Show during follow up or Less than 24 hour cancellation during follow up: $70 Returned check fee: $25 Medical records request: Minimum fee of $10 (already including the copying costs). $0.75 per page for the first 25 pages; $0.50 per page for pages 26-100; $0.25 per page for each page in excess of 100 pages. Phone calls to discuss about most recent visit (only for current clients): under 5 minutes: no rates applied 6-15 minutes: $30 more than 15 minutes: requires an appointment visit Emails: To clarify current protocol recommendation: no rates applied Answering a new question: May require a booked appointment
Invoices unpaid after 30 days are subject to 5% finance charge per week plus a one-time $25 late fee. In the event any third parties are involved to collect any outstanding monies owed by said business, the customer/patient agrees to pay any reasonable collection fees, including attorney fees whether litigation has commenced, and all costs of litigation. All overdue balances must be paid prior to next appointment. No shows/less than 24 hour cancellations for follow up appointments: We understand that things come up and you may need to cancel last minute or can’t show up. As a curtesy, we will waive either your first no show or first less than 24 hour cancellation, whichever is first. If you have an appointment scheduled on Monday, we ask that you call us by Friday to avoid any cancellation fees. In the event that you did have to cancel with less than 24 hour notice or there's a no show, we will send out a letter outlining the clinic policy regarding missed appointments. You are allowed a total of 3 no shows/less than 24 hour cancellation for follow up appointments before your services are discontinued. Your practitioner will mail you a certified letter explaining the discontinuance of your care and provide appropriate referral(s) for you within 10 business days. No show fees/cancellation fees will still apply as indicated in the financial agreement.